Purple Fabric Academy

course
Purple Fabric: Automated Workflow
Purple Fabric: Automated Workflow
Purple Fabric: Automated Workflow

About the Course

This course provides a hands-on walkthrough of building an automated Customer Service Audit workflow using Purple Fabric's Flow Designer. You will learn to configure input, integrate various automation agents for tasks like ticket classification and validation of resolution, documentation, and soft skills, and finally, test and publish your workflow for real-world application.

After each lesson, you’ll earn points. Reach ⭐ 100 points to complete the course. Learn at your own pace. Your progress will be saved automatically

⏳ Duration: 30 Minutes

Course Progress
Not started
Course Outline
  1. Introduction [⭐10 points]
    1. What You Will Learn
  2. Purple Fabric: Automated Workflow [⭐ 60 points]
    1. Watch: Automated Workflow
    2. Watch: How to Create an Automated Workflow
    3. Practice: Knowledge Check
  3. Assessment [⭐ 30 points]
    1. Assessment
    2. Your Points
course
Purple Fabric: Automated Workflow
Purple Fabric: Automated Workflow
Course Progress
Not started

About the Course

This course provides a hands-on walkthrough of building an automated Customer Service Audit workflow using Purple Fabric's Flow Designer. You will learn to configure input, integrate various automation agents for tasks like ticket classification and validation of resolution, documentation, and soft skills, and finally, test and publish your workflow for real-world application.

After each lesson, you’ll earn points. Reach ⭐ 100 points to complete the course. Learn at your own pace. Your progress will be saved automatically

⏳ Duration: 30 Minutes

Course Outline
  1. Introduction [⭐10 points]
    1. What You Will Learn
  2. Purple Fabric: Automated Workflow [⭐ 60 points]
    1. Watch: Automated Workflow
    2. Watch: How to Create an Automated Workflow
    3. Practice: Knowledge Check
  3. Assessment [⭐ 30 points]
    1. Assessment
    2. Your Points